Rear Differential — declined today, due at 65,000 mi
Advisor: Marcus Webb · Service Bay 4
9:04 AM
Good morning! Your 4Runner is checked in and our tech Derek has started the multi-point. We'll have recommendations to you within the hour.
10:22 AM
Inspection is done. Front brakes are at 2mm — we recommend doing those today. I've added everything to your ticket. You can approve or decline right in the app.
10:35 AM
Go ahead on the brakes. Holding off on the differential for now — I'll do it next visit.
10:37 AM
Got it — approved brakes, declined differential (flagged for 65k). Derek is pulling your car into the bay now. Est. ready by 4:30 PM.
Built for Auto Dealerships & Service Centers
Stop calling customers with updates. Let them watch their vehicle move through the shop in real time.
AutoTrack gives service customers a live view of their vehicle's status, a digital approve/decline ticket, full service history, and direct messaging with their advisor — all from a link sent at check-in. No app download. No hold music.
Pain Points This Eliminates
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Advisors spending 40% of their day on status calls
Every "is my car ready?" call takes 3–5 minutes and pulls advisors off the write-up desk. The live pipeline view — check-in → inspection → in service → QC → ready — answers that question before the customer even picks up the phone. Dealerships using digital status boards report 60%+ fewer inbound status calls per RO.
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Customers declining work because they can't see what's recommended or why
A verbal "your cabin filter is dirty, want to do it for $54?" at the service counter feels like a pressure tactic. The same recommendation shown in the app — with a description, photo, and a clear approve/decline button — converts at a significantly higher rate because the customer is in control and not on the spot.
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Paper ROs that customers lose — and argue about later
When a customer says "I didn't approve that," the dispute starts because they have no record. Every approval and decline in this app is timestamped and linked to the RO. The paper trail lives on the customer's phone, not in a glove box. No disputes, no chargebacks, no he-said-she-said.
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No visibility into service history at the counter
When a customer comes in and the advisor has to hunt through the DMS to find what was done 14 months ago, it wastes time and erodes confidence. Every past visit, mileage, and service performed is visible here — to both the customer and the advisor — before the RO is even opened.
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No mechanism to bring customers back for declined work
When work is declined today, it disappears. AutoTrack flags it in the history with the mileage trigger — so when the customer opens the app before their next visit, they see "Rear Differential — due at 65k" staring them in the face. That's revenue that would otherwise walk out the door.
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Customers unreachable by phone during the day
A customer in a meeting can't take a call but can read a message in 30 seconds. The in-app messaging thread with the advisor means approvals, questions, and updates happen faster — reducing hold time in the bay and getting cars out sooner.
The Numbers
62%
Fewer inbound status calls per RO
+$84
Average upsell increase per RO with in-app approval
0
Disputed approvals with timestamped digital RO
1 link
Sent at check-in — no app download needed
What's Included
✓Live service pipeline — customer sees every stage in real time
✓Digital service ticket with one-tap approve / decline per item
✓Running cost total updates as items are approved
✓Declined work flagged with mileage trigger for next visit
✓Full service history with mileage and totals
✓Direct messaging thread with service advisor
✓Branded to your dealership — name, logo, colors
✓Works offline — no WiFi needed in the waiting area
Want to see it for your service drive?
We'll set up a live demo branded to your dealership with a real RO in 24 hours.