Rear Differential — declined today, due at 65,000 mi
Messages — Advisor: Marcus Webb · Service Bay 4
9:04 AM
Good morning! Your 4Runner is checked in and our tech Derek has started the multi-point. We'll have recommendations to you within the hour.
10:22 AM
Inspection is done. Front brakes are at 2mm — we recommend doing those today. I've added everything to your ticket. You can approve or decline right in the app.
10:35 AM
Go ahead on the brakes. Holding off on the differential for now — I'll do it next visit.
10:37 AM
Got it — approved brakes, declined differential (flagged for 65k). Derek is pulling your car into the bay now. Est. ready by 4:30 PM.
My Vehicles — Today
Every vehicle currently in the shop. Advance any of them as work actually gets done — nothing moves on its own.
RO #48291 — 2021 Toyota 4Runner SR5
1
Approved
2
Awaiting Approval
1
Declined
Vehicle Status Control
In service — Derek is working on approved items now.
Awaiting Customer Response
0
Approved
0
Awaiting Approval
0
Declined
Current Stage
Awaiting Customer Response
Read-only here — this customer approves or declines on their own end, same as the 4Runner's owner does through their portal.
Add a Recommended Repair
Built for Auto Dealerships & Service Centers
Stop calling customers with updates. Let them watch their vehicle move through the shop in real time.
One tab is the customer's: their ticket, approve or decline in real time, full service history, and a real conversation with their advisor, all from a link sent at check-in, no app download, no hold music. Everything else is built for the shop. My Vehicles is a genuine queue, every RO currently in the bay, each one advanced independently as work actually happens, because no advisor is ever working just one car. This Ticket switches to whichever RO you open from that queue, real status, real pending items, real ability to add a new recommendation, not just one hardcoded vehicle pretending to represent the whole shop. Every approved add-on shows up as its own line on the invoice, not folded into a mystery total, and a recommendation sent by mistake can be pulled back before the customer ever sees it, on any vehicle, not just one. Reaching Ready means something real everywhere in the shop, not just for one car: an actual total, built from what was actually approved, and a genuine close-out when the customer picks up.
Pain Points This Eliminates
Advisors losing real time to status calls
Every "is my car ready?" call takes 3–5 minutes and pulls advisors off the write-up desk. The live pipeline view — check-in → inspection → in service → QC → ready — answers that question before the customer even picks up the phone.
Customers declining work because they can't see what's recommended or why
A verbal "your cabin filter is dirty, want to do it for $54?" at the service counter feels like a pressure tactic. The same recommendation shown in the app — with a clear description and a real approve/decline button, no pressure to decide on the spot — converts at a significantly higher rate because the customer is in control.
Paper ROs that customers lose — and argue about later
When a customer says "I didn't approve that," the dispute starts because they have no record. Every approval and decline in this app is timestamped and linked to the RO. The paper trail lives on the customer's phone, not in a glove box. No disputes, no chargebacks, no he-said-she-said.
No visibility into service history at the counter
When a customer comes in and the advisor has to hunt through the DMS to find what was done 14 months ago, it wastes time and erodes confidence. Every past visit, mileage, and service performed is visible here — to both the customer and the advisor — before the RO is even opened.
No mechanism to bring customers back for declined work
When work is declined today, it disappears. AutoTrack flags it in the history with the mileage trigger — so when the customer opens the app before their next visit, they see "Rear Differential — due at 65k" staring them in the face. That's revenue that would otherwise walk out the door.
Customers unreachable by phone during the day
A customer in a meeting can't take a call but can read a message in 30 seconds. The in-app messaging thread with the advisor means approvals, questions, and updates happen faster — reducing hold time in the bay and getting cars out sooner.
What's Included
Live service pipeline — customer sees every stage in real time
Digital service ticket with one-tap approve / decline per item
Every approval timestamped — no disputing what was actually agreed to
Running cost total updates as items are approved
Declined work flagged with mileage trigger for next visit
Full service history with mileage and totals
Direct messaging thread with service advisor
Branded to your dealership — name, logo, colors
Sent as a single link at check-in — no app download needed
Works offline — no WiFi needed in the waiting area
Want to see it for your service drive?
A live demo branded to your dealership, with a real RO loaded in.